Frequently Asked Questions

Here are some frequently asked questions, click on the question boxes to see the answer to each question. Your question not answered? Please submit a support ticket:-

WP Email Capture – Premium

Does the Premium Version Allow Single Opt-in?

No. For the same reason to why the free version doesn’t.

WP Email Capture – Free

Can I view/export/download/autoconfirm 'Unverified' Email Addresses?

No - In accordance with the CANSPAM act, I have hidden Unverified emails from view. They can not be seen. Sorry, but the temptation is too big to spam unverified emails. Hence the removal.

Often My Email Is Going Into Spam, how can I stop this?

The most likely cause is by putting an email address that doesn’t exist in the “From Which Email Address”. Please don’t put a noreply@, as spam eats this up. Also, make sure your email address is from your server (rather than a @gmail/@hotmail/@yahoo email address). Finally, try improving your deliverability rate by sending your emails through SMTP using WP Mail SMTP.

Can I make it single opt-in?

No - This is so the plugin is compatible with the CANSPAM act.

Can Registered Users access the 'thank you' page after signup? They try signing up again and get a 'user has already been registered' error

Yes they can, however they can’t go through the registration process. If you are using WP Email Capture Premium, you can send an autoresponder after signing up (which can contain the “thank you” page as a link. Alternatively, add a notice on your landing page to encourage users to bookmark the page.

I am Upgrading to WP Email Capture 2.3+, why has my WP Email Capture Sidebar Widget disappeared?

 The WP Email Capture version 2.3 saw the introduction of multiple sidebar widgets. This was coded differently to the pre 2.3 WP Email Capture sidebar widget. As such you will have to recreate the sidebar widget. It’s easy to do, but apologies for this – I am working on a fix!

I am getting an 'Error: Email unable to be sent.' error

This is sometimes the case if your hosting (usually Godaddy) disables certain ways of sending mail. If you use WP Mail SMTP, you can send emails in a different way that works.

For some reason, no emails are being sent. No errors either. What could be the issue?

This is sometimes the case if your hosting (usually Godaddy) disables certain ways of sending mail. If you use WP Mail SMTP, you can send emails in a different way that works.

Does this piece of software send out email?

No. I feel that to do so would be counter productive, as sending out email could have a detrimental effect on your server. There are a number of services we recommend, such as Aweber, to send out lists built on WP Email Capture.

Does it work with WordPress MU/Multi User WordPress?

This plugin is unsupported for WordPress MU. Some people have reported success in using it. Others haven’t. I have been unable to figure out why. I have managed to get it working with WordPress Multi-User. So at the moment, we’ll say “provisionally”!

Does it work with {theme_name}?

This plugin does use widgets, so probably yes :)

How do I include the name in my emails I send to people?

Wherever you put in %NAME% (spelt exactly like that, uppercase as well), it will be replaced with the name given by the user.